A tale of four beds

Dear Horcher Lifting Systems,

My dad uses one of your beds. He is profoundly disabled so he needs a fully adjustable bed. He is now on his 4th Horcher bed (along with numerous replacement motors) in two years. Every single one of these beds seem to have suffered from the same problem: the two motors that power each end of the bed fail to work at the same rate.

His current bed is yet again suffering from this condition. Raising the bed from it’s lowest setting to it’s highest (at the foot end) meant that the head end was 11 cm lower. Every bed has ended up with the foot higher than the head – the worst way for it to fail considering his head injury. You try sleeping with your head lower than your feet. As he is in a home it isn’t always noticed that this has happened (I’m guessing nurses don’t expect the beds to be consistently faulty).

His previous non-Horcher Lifting Systems bed lasted him three years without any of this kind of nonsense (it’s a real shame he doesn’t still have that bed).

I am deeply disappointed and angry that products aimed at the very people who are least in a position to complain on their own behalf end up using this kind of unreliable equipment. I will actively dissuade anyone from buying Horcher products given any future opportunity to do so.